Frequently Asked Questions

Do I need to schedule an appointment to start the service?

No, access is instant. All that is required is that you download and install the software on your computer.

Do I need any additional equipment for my computer?

NO, You do not need a TV card, antenna or any additional equipment.

Is this service available in my area?

Yes, as long as you have an Internet connection you will receive full service.

Can I install this on more than one computer?

Yes, you can install this in up to three computers or notebooks that you own. You are not authorized to redistribute this software to others outside your household.

Will this work on any computer?

Yes, It works with all computers running windows XP or Vista, And MAC

Is this compatible with my wireless Router?

Yes, it is total compatible with any Cable or DSL internet connection direct or through a router.

How does it work?

CyberTV Partner has developed an application using Media Player Technology. Our application identifies streaming video feeds available through the internet. We don’t host the video streams, we provide you with an easy access to free and licensed video content. You will see your preferred channels with the ability to visit their websites from our application!

What kind of quality should I expect?

As we are not hosting, decoding or modifying the video streams but only providing a link to the available channels on the Internet the quality of the video streams is dictated by the broadcasters themselves. The resolution of each channel depends only on its original format.

Why should I pay for your service?

The application you will download has been developed with time, energy and money with one objective: make your life easy! No hassle of surfing thousands of pages on the web to find the content you really want. Our engine does this job for you. Our catalogue of links (Channel Directory) is updated daily and we are consistently adding new and improve content. Each time you open our application, you can enjoy TV channels from countries all around the globe.

We categorize for you all of our channels. You can browse the channels by Country, Language and Genre; you can even bookmark your favorite channels!

Do you offer a satisfaction guarantee?

Yes we do! If you are experiencing technical difficulties and would require support, our support team guarantees to solve your issue on first contact! Simply contact us by email, by phone or through live web-chat function located in the member’s area.

What kind of support can I expect?

We have 3 teams offering support around the clock and 7 days a week. Once inside, you will find clear online forms where you can submit your questions, FAQ pages that answer all common issues, and, if you do not find your answers there, our support team guarantees to solve your issues on first contact! You will get clear concise answers back in record time! You can contact our technical support team by email, by phone and by using our Live Chat buttons available within the member’s area.

Is my registration secure and confidential?

Our secured payment process is designed to maintain consumer trust and business confidence by using industry-leading standards in Personal Data Protection: a) VeriSign and Truste certifications to guarantee access to the industry's leading SSL certificate solutions b) Secure Sockets Layer (SSL) protocol to provide encrypted communications during the transaction between Web sites to the payment gateway c) Secure Payment Processing Services using world leading operators to manage transactions through a private and reliable engine. d) Customers Area Password Protection.

I've finished reading the FAQ. How do I sign up?

If you are not currently registered with our website, please click here to sign up.